Frequently Asked Questions
Everything you need to know about our innovative garden and garage tools.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is the warranty policy on Giraffe Tools products?
We offer a 2-year limited warranty on all our core products, including retractable hose reels and pressure washers, covering manufacturing defects and functional failures.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Are replacement parts available for the retractable hose reels?
Yes, we stock a full range of replacement parts including nozzles, lead-in hoses, and mounting brackets to ensure your tools last for years.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Shop Pay.
How do I track my package after it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.