Returns & Exchanges
At Giraffe Tools, we stand behind the quality of our home and garden equipment and offer a 30-day window for returns on items in their original condition. We aim to make the process as seamless as our retractable hose reels to ensure your complete satisfaction.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the tool in its original packaging, ensuring all accessories, manuals, and mounting hardware are included to qualify for a full refund.
Ship to Warehouse
Affix the provided shipping label to your package and drop it off at the nearest authorized carrier location for transit to our inspection center.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing